FAQs

Everything you need to know about Zivorah leather footwear.

Is the leather genuine?

Yes, all Zivorah footwear is crafted from 100% genuine leather. We source premium full-grain leather for maximum durability, comfort, and timeless style.

How do I choose my size?

We recommend consulting our detailed size guide available on each product page. For the best fit, measure your foot length and compare it with our sizing chart. If you are between sizes, we suggest sizing up for comfort.

How long does shipping take?

Orders are processed within 1-2 business days. Once shipped, carrier transit time typically takes an additional 4-6 business days. Estimated total delivery time is 5-8 business days within the United States.

What is your return policy?

We accept returns within 30 days of delivery for eligible items. Shoes must be unused, unworn, unwashed, unaltered, and returned in original condition with all tags and packaging included. Please review our full Return and Refund Policy.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number to track your shipment directly through the carrier website.

What payment methods do you accept?

We currently accept PayPal and Venmo. All transactions are processed through secure, encrypted payment gateways.

How should I care for my leather footwear?

Store your shoes in a cool, dry place away from direct sunlight. Clean with a soft damp cloth and apply leather conditioner every few months. Avoid prolonged exposure to water and heat. For deep cleaning, we recommend professional leather care services.

Do you ship internationally?

At this time, we ship within the United States only.

Can I cancel my order?

Orders may be canceled before shipment. Once shipped, orders cannot be canceled and must follow our standard return process. Contact us at support@zivorah.shop as soon as possible.

How do I contact Zivorah?

Business Name: Zivorah

Business Address: 47-228 Kamehameha Hwy, Kaneohe, Hawaii 96744, United States

Business Email: support@zivorah.shop

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7