Return and Refund Policy

Last Updated: June 30, 2026

At Zivorah, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

We accept returns within 30 days of delivery.

2. Item Condition Requirements

To be eligible for a return, your footwear must be in original, resellable condition.

Items must:

  • Be unused, unworn, unwashed, and unaltered
  • Be in original condition with all tags, laces, dust bags, and packaging intact
  • Be free from dirt, scuffs, odors, or signs of wear
  • Include proof of purchase or order confirmation number

Note: Zivorah reserves the right to refuse returns that do not meet these requirements after inspection.

3. Return Method and Process

To initiate a return, please contact us at support@zivorah.shop with your order number, customer name, reason for return, and photos if the item is damaged or incorrect.

You must receive return authorization and instructions before shipping items back. Unauthorized packages may not be accepted.

4. Return Shipping Fees

Customer Remorse Returns

Examples: wrong size ordered, changed your mind, style preference. Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method. Zivorah is not responsible for lost or damaged return shipments.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at support@zivorah.shop within 7 days of delivery with photo evidence. For verified issues, Zivorah will provide a prepaid return label at no cost. Original shipping fees are non-refundable.

5. Restocking Fees

Restocking Fee: $0.00 — Zivorah does not charge restocking fees.

6. Refund Processing

Once your return is received and inspected, we will email you regarding approval status. If approved, refunds are issued to your original payment method within 10 business days.

7. Non-Returnable Items

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Products damaged due to misuse or improper care

8. Exchanges and Order Cancellations

Zivorah does not currently offer direct exchanges. If you want a different size or style, please submit a return request and place a new order. Orders may be canceled before shipment only.

9. Contact Information

Business Name: Zivorah

Business Address: 47-228 Kamehameha Hwy, Kaneohe, Hawaii 96744, United States

Business Email: support@zivorah.shop

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7